FAQS
Product
Where is your coffee sourced and roasted?
We partner with a U.S.-based roaster to ensure consistent quality, freshness, and reliable fulfillment.
What makes Talo different?
Talo is built around clarity and balance. Each roast is designed to deliver a clean, consistent cup without harshness or bitterness.
Which roast should I choose?
- Lumière: bright, citrus, light-bodied
- Meridian: smooth, nutty, balanced
- Nocturne: bold, cocoa, full-bodied
How should I store my coffee?
Store in a cool, dry place away from direct sunlight. Keep the bag sealed to preserve freshness.
What brew methods work best?
Our blends are versatile and perform well across pour-over, drip, espresso, and French press.
Coupons?
Unfortunately, we are unable to allow coupon stacking.
Orders
Freshness guaranteed: We roast your coffee within 24 business hours of your order. Orders placed on weekends or holidays are roasted on the next business day.
When will my order ship? Orders are processed within 1–3 business days. Once your order is prepared, you’ll receive a confirmation email,
How long does delivery take?
Most orders arrive within 3–7 business days within the United States. Delivery times may vary slightly depending on location.
Returns
What if my order arrives damaged or incorrect?
If your order doesn’t meet expectations, contact us within 30 days and we’ll make it right.
Can I return opened coffee?
Due to the nature of the product, we are unable to accept returns.
How do I request support?
Email us at taloroasters@gmail.com with your order number and details, and we’ll respond within 48 hours.